Ships anywhere in US for a flat fee

Free Delivery: Take advantage of our time to save event

FAQs

Frequently Asked Questions

Ordering

How can I order a product from your shop? + -

Browse our curated online collection and add your selections to your cart. If you would like your items wrapped, simply include your preferred gift-wrapping style at checkout. Complete your purchase securely through our website.

How can I place a bulk order? + -

Visit our Corporate Offerings for employee appreciation, ERG events, client gifting, and branded swag. For weddings, milestones, and celebrations, explore our Celebration Collection. You may request a custom quote or schedule a personalized consultation with our team.

Can I preview items by video call before ordering? + -

Absolutely. Schedule a video call with our team to view products live and discuss your options before purchasing.(Schedule a Call — link)

How do I place an order for a corporate event or wedding favors? + -

Browse our online selections and submit a request with your event details. A dedicated team member will reach out within 24 hours with a personalized proposal

Shipping & Delivery

How long does delivery take? + -
  • Standard Orders: Arrive in 7–10 business days
  • Custom/Personalized Orders: Require 2–3 weeks
  • Expedited Delivery: Available upon request
How much is shipping? + -
  • Bulk & Gift-Wrap–Only Orders: Charged at actual carrier rates
  • Standard Retail Orders: Flat rate shipping anywhere in the USA
    International shipping is not available currently.
What if I am local to the area? + -

Local customers may schedule a pickup appointment at our Naperville studio.

Can I drop off my own items for gift wrapping and have them shipped out of state? + -

Yes. Bring your items to our studio for wrapping, and we will ship them to your designated recipient anywhere within the USA.

Payments

What payment methods do you accept? + -
  • Bulk & Gift-Wrap–Only Orders: PayPal, Zelle, or check
  • Retail Online Orders: All major credit cards
  • Pickup Orders: Cash accepted
Is my payment information secure? + -

Yes. We use encrypted, industry-standard payment technologies to safeguard all transactions.

Returns & Order Changes

Can I return my order? + -

Custom or personalized items are final sale and cannot be returned.

Can I change or add to my order after purchase? + -

Please contact us promptly. We will accommodate changes whenever possible if your order has not yet been processed.

What should I do if an item is faulty or missing? + -

Notify us immediately. We will resolve the issue with a replacement or refund.

Still Need Help? + -

Contact us for personalized support or schedule a call for a one-on-one consultation. (Schedule a Call — link)

Translation missing: en.general.search.loading